All pieces are made to order at the time of purchase. This website is operated by Tony DeAngelo, doing business as The DeAngelo Series. Please review this policy before placing an order.
Processing Time
Each piece is produced after your order is placed. Production and delivery estimates will be shown during checkout when available.
If a significant delay occurs after an order is placed, we will contact you.
Domestic Shipping (United States)
Shipping methods, rates, and delivery estimates will be shown during checkout when available. Shipping is calculated at checkout.
International Shipping
Where international shipping is available, methods, costs, and delivery estimates will be shown during checkout when available.
Duties and customs: International customers are responsible for any import duties, taxes, customs fees, or other charges imposed by the destination country. These charges are not included in the product price or shipping cost and are collected by the carrier or customs authority at the time of delivery.
We are not responsible for delays caused by customs processing.
Tracking
A tracking number will be sent to the email address provided at checkout once your order has shipped. Carrier tracking may take time to update.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for orders that are delayed, lost, returned, or delivered to an incorrect address due to inaccurate or incomplete information entered at checkout.
If you notice an error in your shipping address after placing your order, contact us immediately at support@thedeangeloseries.com. We cannot guarantee address changes after an order has entered production.
Delays
Shipping and delivery timeframes are estimates and are not guarantees. Delays may occur due to carrier capacity, weather events, public holidays, customs processing, high-volume periods, or other circumstances outside our control.
We are not responsible for delays caused by the carrier, customs authorities, or external events beyond our control.
Lost or Damaged in Transit
If your order appears lost or arrives damaged in transit, contact us at support@thedeangeloseries.com within seven (7) calendar days of the carrier marking the shipment delivered (or reporting an exception), with your order number, an explanation, and clear photographs where applicable. See our refund policy for how claims are reviewed.
Submitting a claim does not guarantee a refund or replacement. We will work with you and the carrier to review the issue; outcomes may vary depending on the situation, carrier policy, and applicable law.
Contact
For shipping questions or order issues, contact us at:
The DeAngelo Series
Email: support@thedeangeloseries.com